OUR LINENS ARE ON SALE! We are offering a free all weather cover and shipping on all in-stock linen coloured fire bowls and tables.

Shipping around the world

Shipping & Lead times for Canada and the USA

Shipping fire and water features made of concrete sounds expensive and difficult but it’s actually quite reasonable and easy. We regularly ship to residences, hotels, restaurants and commercial sites around the world. All of our long distance shipments are packaged in museum quality crates to ensure that they are protected during shipping and when stored on site. Local orders are packed on pallets and thoroughly wrapped to ensure that they arrive to you in once piece. Orders are generally delivered curb side to the street in front of your site where the crates can be easily dismantled using a cordless drill. Our delivery success rate is over 99.8%.

Solus products are available direct through Solus to both homeowners and professionals worldwide.

  • In stock products are ready to ship within 2 to 4 weeks. Poured to order pieces are generally shipped within 6 to 8 weeks. Please allow extra time for custom orders. If you have special requirements please contact our sales team to discuss options. Quick ship options can be arranged if product is in stock.
  • All Fire Pits, Water Features, surrounds and tiles are individually wrapped and crated in museum quality crates to ensure that they arrive to you in perfect condition. Local orders are packed on pallets for safe delivery and easy unpacking.

World wide shipping options include:

  •  Curb side delivery places your crates or pallets on the street in front of your location where they can be unpacked. Lifting of the products into place is not included with this delivery option.
  • Airfreight by special request.

Please contact us to discuss specific shipping requirements and we will work with you to find a solution.

Delivery Policy

General Information

All orders are subject to product availability. In stock products will be ready to ship within 2 to 4 weeks. Products out of stock or poured to order within 6 to 8 weeks. Delivery times may vary depending on seasonality. If you have special requirements please contact our sales team to discuss options.

Delivery Location

Items offered on our North American website are only available for delivery to addresses in North America and locations where North American and European certification is recognized.

Orders shipping to the UK, Europe or the middle east must be placed through Solus Decor UK. Lead times vary depending on stock within the UK warehouse.

Delivery Time

An estimated delivery time will be provided to you once your order is placed depending on it’s in stock status. Delivery times are estimates and commence from the date that payment is received and the order is confirmed. They are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 40 business days from the date of your order. Business days mean Monday to Friday, except holidays. Please allow extra time for custom orders.

Please note we do not ship on Saturdays or Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

All orders within Metro Vancouver and the Fraser Valley are packed on pallets and thoroughly wrapped to protect them during shipping and from the elements. Long distance shipments are encased in museum quality crates which can be disassembled using a cordless drill. We do not recommend leaving any packaged items outside or unpacked as this may lead to discolouration of the concrete.

World wide shipping options include:

  • Curb side delivery places your crates or pallets on the street in front of your location where they can be unpacked. Lifting of the products into place is not included with this delivery option.
  • Airfreight by special request.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

If the products that you are interested in are not available through our online store please contact us at info@solusdecor.com or 1 877 255 3146. We would be happy to provide you with a shipping quote.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax within Canada is charged according to the province or territory to which the item is shipped. Outside of Canada we do not charge sales tax and it is the responsibility of the customer to pay any required taxes.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at info@solusdecor.com or 1 877 255 3146.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at info@solusdecor.com or 1 877 255 3146.

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Inquiries

Please complete the following form and we will respond to your inquiry as soon as possible.

Solus Decor North America

 

Solus Decor
1445 Powell Street
Vancouver, BC
V5L 1G8

 

604 255 2472

 

Solus Decor UK Ltd.

 

Wimbletech CIC, 

Wimbledon RL,

Wimbledon Hill Road 

London

SW19 7NB

 

0208 819 1495

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